DRAFT. Under review - Ver1: Effective Date: June 3rd, 2018
PLEASE NOTE: The following information relating to our GDPR Policy is still under review. If you have any concerns relating to this, please raise a support ticket on our Support Hub HERE
Our privacy obligations
HrPlusPlus.com (HrPlusPlus) is governed by the EU Privacy Principles (APPs). The APPs regulate how personal information is handled by HrPlusPlus.com.
We will review this policy regularly, and we may update it from time to time.
We collect personal information about our customers and/or users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
Information that you specifically give us
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, forum, support portal, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
We may request, collect, or process the following information:
All subscribers have the ability to add users to our service/platform by providing contact details such as email address etc. In these situations, the information will be collected and securely stored by us.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions with system users within our platform such as when a user has viewed a page or clicked a button.
In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data. Although users can choose to deny access to their location, it is recommended depending if the primary subscriber wants to fully utilise our services.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
We may collect or process the following information:
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
The personal information of users may be held or processed on our behalf outside the Bailiwick of Guernsey, including 'in the cloud', by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions. text holder
Our third party service providers include:
Third party applications
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
Although we are a registered limited company, based in the Bailiwick of Guernsey, we are technically a global company, as our service/product can be subscribed to by any entity from anywhere around the world, your personal and business information will be processed by a staff administrator at HrPlusPlus.com, currently its office is located at a private residence.
You have the right to request access to the personal information HrPlusPlus.com holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support, here 'Support Hub'.
You have a number of other rights in relation to the personal data HrPlusPlus.com holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to provide protection for the system users of our marketplace - these data uses are protected against the below rights.
You have the right to:
Direct marketing and profiling - The primary subscriber and/or website administrator 'You' can control what emails and other types of communication, system users receive through their main settings page.
Erasure - Protecting other legitimate users of the service. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.
Temporary restriction to processing - under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our privacy officer.
You have a number of other rights in relation to the personal data HrPlusPlus.com holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. - these data uses are protected against the below rights.
Unless stated above, users may exercise any of the above rights by contacting our Privacy Officer.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
Hoff Concepts Limited
Attn: Privay Officer
PO Box 78
St Peter Port
Guernsey (Chanel Islands)
Have more questions? Please visit our Support Hub HERE
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your formal complaint within 10 working days of receipt.
If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the States of Guernsey by calling them on (0) 44 1481 733000, making a complaint online at https://www.gov.gg/ccc, or writing to them at States of Guernsey, GPO, Sir Charles Frossard House, La Charroteries, Guernsey C.I. GY1 1FH.
If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA). The list of DPAs is at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.